Deluxe King Room Lake View
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Hotel · Hanoi · Ha Noi Municipality
Pan Pacific Hanoi
A 5-star Hanoi hotel with lake views, a rooftop pool, and a full spa, minutes from West Lake.
- Rooftop and indoor pools
- Spa with massage and beauty treatments
- Lake view rooms available
8.3
Great
519 reviews
Booking.com 8.3 · 519 reviews
About
Pan Pacific Hanoi
Pan Pacific Hanoi sits on Thanh Nien Road, putting West Lake about 2.7 km from the property. The hotel is a 5-star property with 266 rooms, and it offers both spa therapy and a golf course for guests. The design is classic and comfortable, with an emphasis on views and relaxation.
The hotel provides a range of amenities including two pools (one on the rooftop), a full-service spa with massage and beauty treatments, a fitness centre with yoga classes, and a business centre. Dining options include a restaurant, bar, and snack bar, with in-room breakfast and special diet menus available.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
5 reasons to book- Lake-facing rooms with a view — Many rooms overlook West Lake, and the hotel is about 2.7 km from the water's edge. Guests repeatedly mention the view as a highlight.
- Rooftop and indoor pools — The hotel has both a rooftop pool and an indoor swimming pool, with sun loungers and a sun terrace. Guests call the pool excellent.
- Spa and wellness centre — A full spa with sauna, steam room, jacuzzi, massage services, and beauty treatments, as well as a fitness centre with yoga and a sports trainer.
- Helpful and friendly staff — Guests consistently note the staff's helpfulness, including the concierge, and appreciate the efficient check-in.
- Convenient for shopping and dining — The hotel is close to a shopping area and a market, with easy access to restaurants, including halal options. The Hop On Hop Off bus stop is nearby.
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Worth weighing
4 to weigh- Location is away from downtown — The hotel sits on Thanh Nien Road, which is not in the city centre. Guests note it is far from downtown, so you'll need transport or a longer walk to the old quarter.
- Lake view not guaranteed — Less than half of the rooms have a lake view, and the lake itself is described as rather dirty by some guests. If a view is important, book a specific lake view room.
- Some guests felt it's not a true 5-star — One reviewer mentioned that the hotel felt more like a 4-star property, despite its 5-star rating.
- General rating is moderate — The overall rating is 8.3, with lower scores in General (7.7) and Comfort (7.9), indicating some inconsistency in experience.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Studio Suite Balcony
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Balcony
One-Bedroom Deluxe Apartment
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Pacific Club King Room Lake View
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
One-Bedroom Executive Serviced Suite
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
One-Bedroom Premier Serviced Suite
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Pacific Club Room
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Premier Lake View Room
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Studio Suite
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Deluxe Double Room
- 1 King-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Two-Bedroom Premier Serviced Suite
- 2 Single beds or 1 Queen-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
Two-Bedroom Executive Serviced Suite
- 2 Single beds or 1 Queen-size bed
- Shower
- Heating
- Bathtub
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Pool & Wellness
- Rooftop pool
- Indoor swimming pool
- Sun loungers
- Sun terrace
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Back massage
- Full body massage
- Foot massage
Dining
- Restaurant
- Bar/ Lounge area
- Snack bar
- Coffee shop
- In-room breakfast
- Packed lunches
- Special diet menus
- Happy hour
- Welcome drink
Services
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Luggage storage
- Currency exchange
- ATM/Cash machine
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Babysitting/Child services
Business & Fitness
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
- Fitness centre
- Yoga class
- Sports trainer
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
- Separate tub and shower
- Washing machine
- Free toiletries
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.3/10 from 519 reviews
Booking.com · 8.3 · 519 reviews
8.3Verified guest“Good hotel with great facilities – 24-hour reception, rooftop pool, and gym. The staff helped me print documents on my first visit. The snack menu is worth trying.”
8.3Verified guest“Fantastic location, easy access to a shopping area and market. The breakfast spread was extensive and beautifully presented.”
8.3Verified guest“We were shown the lake view and the busy markets. Rooms were clean, staff super friendly. Great for a group trip, with a good pool and breakfast.”
8.3Verified guest“Very helpful staff, especially the concierge. Excellent pool and fitness facilities. The rooftop bar is special with wonderful service. Overall, a really good hotel.”
8.3Verified guest“The lake view.”
8.3Verified guest“Large hotel with pleasant staff and a marvellous location near the Hop On Hop Off bus stop. Check-in was efficient, the main bar was nice, and the lobby had a cafe. Right by shopping, restaurants, including halal options.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
West Lake: The hotel is about 2.7 km from West Lake, a popular spot for walking and cycling. Some rooms offer views over the water.
Shopping and Dining: Guests mention a shopping area and a market close by, plus restaurants including halal options. A Hop On Hop Off bus stop is also nearby.
Getting Around: The hotel is not in the centre, so plan for taxis or public transport to reach downtown Hanoi. The area is walkable for local errands.
1 Thanh Nien Road, Hanoi, Ha Noi Municipality, 0, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 236 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Does the hotel have a pool?
Yes, there is both a rooftop pool and an indoor swimming pool, with sun loungers and a sun terrace.
Can I bring my pet?
No, pets are not allowed at the hotel.
Is parking available?
Yes, parking is listed as an amenity.
Are there vegetarian or special diet options?
Yes, the hotel offers special diet menus and packed lunches upon request.
Is there a spa on site?
Yes, the hotel has a full spa with sauna, steam room, jacuzzi, massage services, and beauty treatments.
The bottom line
Pan Pacific Hanoi is a solid choice for travellers who value lake views, a rooftop pool, and a spa, but don't mind being away from the downtown core. For the price, it's a comfortable base with attentive staff, though not every room faces the water.
8.3A lake-view stay with great amenities, at a slight remove from the old quarter.
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